Dedicated Support

At TurkcellPay, your success is our priority. We offer multiple assistance channels to resolve any questions about our payment gateway and microfinance management.

Phone Support

Available Monday to Friday, from 9:00 AM to 6:00 PM.

971-998624
Email Support

We respond to all inquiries in less than 4 business hours.

info@turkcellpay.com
Live Chat

Connect with a specialist in real-time from your control panel.

Available 24/7
Our Commitment (SLA)

We guarantee an initial response time of less than 1 hour for critical incidents and 4 business hours for general inquiries.

Need quick help?

Check our knowledge base with step-by-step guides, tutorials, and answers to the most frequently asked questions about digital wallets, NFC transactions, and biometric security.

Go to Help Center & FAQ

You can also visit our offices at Travesía Armas, 829, 4º 9º by appointment.

Recommendations for Your Business

Discover relevant solutions to optimize your cash flow and financial management.

Payment Gateway
Advanced API Integration

Connect your sales system with our gateway for secure and automatic collections. Support for NFC and mobile payments.

View details →
Digital Wallet
Technical Training

Specialized course on the implementation and management of digital wallets to improve your SME's liquidity.

Explore training →
Security
Biometric Authentication

Protect every transaction with our biometric security system integrated into the mobile app.

More information →
Microfinance
Credit Management

Digital tools to request, manage, and control microcredits tailored to your business.

View solutions →
Analysis
Cash Flow Dashboard

Monitor your income, expenses, and financial projections in real time from an intuitive mobile interface.

Try demo →
Support
Personalized Advisory

Our technical team helps you with implementation and incident resolution. Contact us.

Contact support →

Frequently Asked Questions

Clear answers about our payment gateway and microfinance management for SMEs.

TurkcellPay is an advanced payment gateway and microfinance management system specifically designed for small and medium-sized enterprises in Spain. It improves your commercial cash flow by facilitating fast and secure transactions and includes technical training for the implementation of digital wallets.

Our platform uses cutting-edge technology that includes fast NFC transactions and biometric security layers to authenticate each operation. This ensures that all payments and fund movements are protected against unauthorized access.

We offer practical technical training so your team can efficiently implement and manage digital wallets. You will learn how to integrate them with your current system, manage balances, and understand best practices to optimize your business's cash flow.

Yes, TurkcellPay is fully integrated with the main banking and payment systems used in Spain. Our gateway is designed to comply with local regulations and facilitate a smooth connection for collections and transfers.

You can contact our support team by phone at 971-998624, by email at info@turkcellpay.com, or by visiting our offices at Travesía Armas, 829, 4º 9º. You can also find more information on the contact page.
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